Shipping Policy

Last updated: September 16, 2026

Shipping Coverage

We ship to all addresses within the United States. We currently do not offer international shipping.

Shipping Rates

• Standard Shipping: $5.99 per order
• Free Shipping: Free standard shipping on all orders over $75 (automatically applied at checkout)

Processing Time

Most orders are processed and shipped within 1 business day (Monday through Friday, excluding holidays). Orders placed on weekends or holidays are processed on the next business day. Because our coffee and tea are prepared by partner roasters, processing begins only after your order is placed — this helps support freshness.

During peak seasons (Black Friday, Cyber Monday, December holidays), processing may take up to 3 business days.

Delivery Estimates

Standard shipping typically takes 3–7 business days after processing. Delivery times vary based on your location, the carrier, weather, and holidays. These are estimates — not guarantees.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this to track your package in real time. If you haven't received tracking within 3 business days of placing your order, please check your spam folder, then contact us through our Contact page.

Split Shipments

Because our coffee, tea, and merchandise are fulfilled by different partners, items in the same order may arrive in separate packages with separate tracking numbers. This is normal and does not mean part of your order is missing.

Address Accuracy

You are responsible for providing the correct shipping address at checkout. We can only update or change a shipping address before your order has been processed for fulfillment. Once you receive a shipping confirmation email, we can no longer change the destination or contents of your order.

If a package is returned to us due to an incorrect or incomplete address, we will re-ship it at the customer's expense.

Lost, Delayed, or Marked-Delivered Packages

If your package is delayed, we recommend checking the tracking link first, as carriers occasionally mark packages as delivered before they arrive. If your package has not arrived within 7 business days of the estimated delivery date, please contact us through our Contact page and we will investigate with the carrier.

For packages marked as delivered but not received, we recommend:

• Checking with household members or neighbors
• Looking around your porch, mailbox, or garage
• Waiting 24 hours, as carriers sometimes mark delivered prematurely
• Contacting the carrier directly with your tracking number

If the package still cannot be located after these steps, contact us and we will work with you and the carrier to resolve the issue.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery through our Contact page. Include your order number and a photo of the item and packaging. We will arrange a replacement or refund as quickly as possible. For full details, see our Refund Policy.

Questions?

If you have any questions about shipping, reach out through our Contact page and we'll get back to you within 1–2 business days.