Refund Policy

Last updated: September 16, 2026

If your order arrives damaged, defective, missing, or incorrect, we'll help resolve it. This policy explains what can be returned or refunded and how to request one.

Coffee and Tea (Consumable Products)

Coffee and tea are consumable food products and are not eligible for returns once shipped, whether opened or unopened, except where the item arrives damaged, defective, missing, or incorrect. If your coffee or tea arrives damaged, defective, stale, or incorrect, we will provide a full replacement or refund — no need to return the item. Please contact us within 7 days of delivery.

Merchandise (Apparel and Accessories)

Our merchandise is made-to-order and produced on demand. Because each item is custom-printed when you order, we do not accept returns or exchanges for sizing, preference, or buyer's remorse.

If your merchandise arrives damaged, defective, or incorrect, we will provide a full replacement or refund. Please contact us within 7 days of delivery with a photo of the item.

How to Request a Refund or Replacement

To request a refund or replacement, please contact us through our Contact page and include:

• Your order number
• A photo of the damaged or incorrect item
• A photo of the packaging and shipping label
• A brief description of the issue

We will review your request and respond within 1–2 business days. Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Order Cancellations

Orders can only be cancelled before they have been processed for fulfillment. Because our coffee is roasted to order and our merchandise is made on demand, processing begins quickly. If you need to cancel an order, contact us through our Contact page as soon as possible after placing your order. Once an order has entered production or shipped, it can no longer be cancelled.

Non-Refundable Items

• Opened coffee or tea (unless damaged or defective)
• Worn or washed merchandise
• Orders cancelled after fulfillment has begun
• Shipping charges for returned items (where applicable)

Refund Processing

Approved refunds are issued to the original payment method used at checkout. Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear in your account.

Questions?

If you have any questions about refunds or returns, reach out through our Contact page and we'll be happy to help.